Reservation Agent (Headquarters Office)

BLS, a prominent figure in the ground transportation industry across the United States with roots dating back to 1975, is actively seeking enthusiastic individuals to join our team as Reservation Agents at our Operations Center located in Hicksville, NY 11801. Our rich history is awe-inspiring, yet it is the future that ignites our passion!

We have exciting opportunities available for dynamic individuals to join our team across various shifts:

• Day
• Evening
• Graveyard

Key Responsibilities:

• Efficiently process reservations booked via phone calls, emails, online platforms, and other systems.
• Assist clients in planning and coordinating their ground transportation needs.
• Collaborate with coworkers, managers, and drivers to address and resolve issues as they arise.

The ideal candidate will possess the following attributes:

• Patience and adeptness in working with clients.
• Ability to multitask, such as entering data while engaging in phone conversations.
• Exceptional verbal, written, and listening communication skills.
• Proficiency in building rapport with customers over the phone.
• Strong data entry skills with a keen eye for details.
• Previous experience in a call center (inbound or outbound) or retail customer service.

Employee Benefits and Perks (eligibility requirements must be met):

• Paid Vacation
• Paid Sick Days
• Medical Insurance
• Dental Insurance
• 401(k)
• Voluntary Benefits, including Accident Insurance, Critical Illness/Cancer Insurance, and Life Insurance.
• Excellent Career Advancement Opportunities

Join BLS in shaping the future of ground transportation and embark on a rewarding career journey with us!