Reservation Agent (Atlanta Office)

BLS, a leader in the ground transportation industry across the USA is seeking to hire Reservation Agents to be based at our Operations Center in FAYETTEVILLE, GA 30214. Our history dates to 1975 and it’s truly amazing but it’s our future that excites us most!

Available Shifts:

• Evening
• Graveyard

Responsibilities include:

• Processing reservations that are booked via phone call, email, online, and other systems.
• Assisting clients in the planning and coordination of their ground transportation needs.
• Working with Coworkers, Managers and Drivers to resolve issues as they arise.

The ideal applicant will possess the following knowledge, skills and abilities:

• Ability to be patient while working with clients.
• Ability to multi-task (example: entering data while talking on the phone).
• Excellent verbal, written and listening communication skills.
• Ability to build rapport with customers over the phone.
• Strong data entry skills with an eye for details.
• Call center (inbound or outbound) and / or retail customer service experience.

Employee Benefits and Perks (eligibility requirements must be met)

• Paid Vacation
• Paid Sick Days
• Medial Insurance Dental Insurance
• 401(k)
• Voluntary Benefits including
• Accident Insurance
• Critical Illness / Cancer Insurance
• Life Insurance

• Excellent Career Advancement Opportunities